NCLEJ and Maximus: When Modernizing Benefits Programs, Agencies Must Comply with Legal Obligations to People with Disabilities
NCLEJ and Maximus have issued Modernizing Public Benefits Programs: What the Law Says State Agencies Must do to Serve People with Disabilities. The pamphlet, adapted from NCLEJ materials, discusses the legal obligation to make agency websites accessible to people with disabilities, to make any online application forms and process accessible, to modify agency policies and practices when necessary to ensure accessibility, to ensure that telephone communication with individuals with disabilities is effective, and to use automated phone systems that are accessible to and usable by people with disabilities.
The pamphlet also discusses the requirements of applicable and/or relevant provisions of federal law and provides examples of how these obligations apply in the context of modernized public benefits programs. The pamphlet can be found here.